Help center
Frequently asked questions
Quick answers to common questions. Can't find what you need? Ask us directly.
Getting Started
About 5 minutes. Sign up, create your company, invite team members by email. They install the desktop agent and start tracking immediately.
No. The Free plan supports up to 5 members forever with no card required. Pro trial is also card-free for 14 days.
Yes. We can import time entries from Toggl, Clockify, Harvest, and most CSV exports. Contact support for help.
Time Tracking & Desktop Agent
The agent runs in the system tray and tracks active work sessions. It detects keyboard and mouse activity, pauses automatically after 5 minutes idle, and syncs with the dashboard every 30 seconds.
No. The agent uses less than 50MB of RAM and minimal CPU. It does not record keystrokes, scan files, or capture audio.
You can configure the agent to auto-start on login. Once started, it tracks all active time automatically. Optional auto-start is a setting per user.
Yes. The agent caches activity locally and syncs when the internet returns. No data is lost during offline periods.
Windows 10/11, macOS 11+ (Intel and Apple Silicon), and Linux (via AppImage). The web dashboard works in any modern browser.
Screenshots & Privacy
At random intervals between 5 and 25 minutes during active work sessions only. Never when paused, idle, or offline.
Only managers can view screenshots, scoped to their direct subordinates. Employees do not see screenshots — even their own. Clients never see screenshots.
30 days by default on Pro. 7 days on Free. After that, auto-deleted permanently. Enterprise plans allow custom retention.
Yes — Pro and Enterprise plans support disabling screenshots per team or per individual.
Yes — screenshots capture whatever's on screen during work sessions. Employees can pause tracking before personal browsing.
Payroll & Payments
No. DutyBay records salary amounts and proof of payment — you make the actual transfer through your bank. We give you the audit trail.
Yes. When CEO uploads payment proof, employees see it and can confirm receipt or mark it as "not received" with a note. Disputes get logged automatically.
No. Confirmed payments are locked — neither party can change the amount or proof. This protects both employer and employee.
Billing & Plans
Yes. Cancel from billing settings — no fees, no contracts. You stay on Pro until the end of the paid period, then move to Free.
Yes — annual plans save 20%. Contact sales to switch.
Yes. Downgrade takes effect at the next billing cycle. Your data stays — only Pro features become locked.
Security & Data
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use industry-standard practices, regular security audits, and never sell or share customer data.
Primary servers in EU and US data centers. Screenshots optionally stored in Cloudflare R2 with edge encryption. Enterprise customers can request specific regions.
Yes — every page has CSV/JSON export. Pro and Enterprise plans support full account exports via API.
Yes. We are GDPR-ready with data processing agreements available for EU customers on request.